Bookings: cancellations for no apparent reason

Question

Hello,&nbsp;We're experiencing a problem using the Bookings service we've set up to manage appointments for the webinars we organize for our customers.Customers register for a slot and receive confirmation of their appointment BUT some receive a few minutes later a cancellation of their reservation for no reason (cancellation of their calendar invitation, received by email from the Bookings email).&nbsp;Customers have not cancelled or rescheduled their appointments themselves.The customers in question are still assigned as "customer" to the slot in question (the slot has not been released).&nbsp;This phenomenon is very annoying. How can we remedy it ?&nbsp;Thank you in advance for your help.&nbsp;Best regards,&nbsp;Astou

natalie_corsi · Answer

Astoueazy&nbsp;&nbsp;We are experiencing this very same issue.I noticed there was no reply to your post&nbsp;Astoueazy&nbsp;Did the problem resolve itself, or did you find some sort of workaround?&nbsp;

astoueazy · Answer

Natalie_Corsi&nbsp;The problem is still not solved and I have no answer from Microsoft.We are still looking for a solution.&nbsp;

jeolso · Answer

Not that it helps much, but we're experiencing the exact same thing. Does it happen to only a handful of random people or does it happen to everyone that day? Ours will cancel random people from random times and send out the cancellation at different points of time from when they booked or when the previous cancellation was sent out, so I can't find a pattern.

babu_alagarsamy · Answer

Do you still see this problem? Is this happening for newly created appointments or for appointments created a while back only? Can you please share some cancellation message / event screenshots?

Thanks,
Babu

astoueazy · Answer

Babu_Alagarsamy&nbsp;&nbsp;We always have this problem with cancellation emails sent to our customers after registration.The cancellation email is sent either immediately after booking or some time later.I'd like to point out that when the customer receives the cancellation email, he or she still appears registered on Bookings.Please find attached a screenshot of a message received by one of our customers&nbsp;Thanks,&nbsp;Astou

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Bookings: cancellations for no apparent reason

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