Forum Discussion
Bookings Buffer Included in Outlook Appointment
Just started using Bookings as an alternative for Calendly, given that my company uses Microsoft 365 for emails, etc. The one issue I am running into is that when I create a buffer time for a service, the buffer gets included on my Outlook calendar as part of the service. For example, if I have a 30 min buffer and a client books a 2pm-3pm meeting, my Outlook shows the meeting as a 1:30pm-3:30pm meeting. Is there any workaround that has been found for this?
Sanjay_Kumar1785Microsoft
mmartin1130 thanks for bringing out this issue. We acknowledge the issue and fix has been identified. We are rolling out the fix in phased rings. The fix should be available by end of this week. Please check next week, outlook meeting shouldn't have buffer time include for bookings events.
- Sanjay_Kumar1785 any update on the fix rollout? It has been a couple of weeks and I am still running into the problem of buffer time being included on my Outlook calendar. Is there anything I need to do on my end to get the fix on my account?
Sanjay_Kumar1785 I have been having the same issue since mid-August or so. Buffers being added to the appointments after they have been scheduled in addition to the lead in times being completely ignored. Several posts that I have found throughout here and the internet in general state that Microsoft is aware of the issue and that a fix either has been implemented or is being rolled out. What is the expectation of this? To wait and have it magically start working again? It seems the issue itself is sporadic at best, as some users are experiencing the issue while others are not.
Sanjay_Kumar1785 still having this issue I'm afraid.
- Hi Sanjay I am also having this issue - any update on when it will be fixed? Assumed it would have been when your updated the service at the end of February?
Thanks
Allison- Sanjay_Kumar1785Hi,
This behavior is as expected for Service Booking product. Buffer time will be included in calendar event for Service Booking.
Microsoft, have you resolved this?
Kasra_appechThank you for keeping the conversation going. I logged in this morning to see if I found any improvements and the bookings made through my company page still display the buffer period on my Outlook calendar as if it is part of the meeting time 🙁
Hopefully a real fix will be coming soon.
