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StephanGee's avatar
StephanGee
Steel Contributor
Jan 11, 2022

Bookings - new meeting entries does not work with Teams desktop

Hi everyone,

 

we are using Bookings to book the IT helpdesk. This worked fine half a year now.

But the new Meeting entries created for our internal customers are garbage.

 

The first link refers to a mobile web join? how often will that be the case. 

 

When i try to join from Outlook (nothing happens) or directly from Teams i get this:

Switch it back please or tell me how i can do that.

 

Or i will get calls about getting a helpdesk call 😉

 

BR

Stephan

  • StephanGee 

     

    Hello All,

    We have mitigated this bug with a fix from Bookings side. This fix should be available soon.

     

    Thanks,

    Aswin

  • StephanGee 

     

    Hello All,

    We have mitigated this bug with a fix from Bookings side. This fix should be available soon.

     

    Thanks,

    Aswin

      • shakibsayzad2's avatar
        shakibsayzad2
        Copper Contributor
        did your issue get resolved yet? I am having the same problem since january!
  • StephanGee's avatar
    StephanGee
    Steel Contributor
    People are always clicking the first link and join with the browser instead of Teams.
    Is there no product manager of Bookings in here? This is a recent change.

    If Bookings is only used in the organization - why should i join with a mobile browser on my phone?!
      • StephanGee's avatar
        StephanGee
        Steel Contributor
        Every day i have colleagues complaining that it opened up in the browser and not the client.
        Wasting 2-5 minutes per call because they need to get the settings right. Change it back!
  • PEm180's avatar
    PEm180
    Copper Contributor

    StephanGee -- same problem here. 

    This was our first time using the Add Online Meeting option in a service via Microsoft Bookings. We have experienced 2 problems

    • Can only start and host meeting in the Microsoft Teams web version, the meeting link will not open in Microsoft Teams desktop app, even though booking/online meeting are visible in staff members calendar in Microsoft Teams Desktop App.
    • If staff members on the existing booking are changed, the new staff member on the booking cannot start the meeting as host. It forces everyone (staff and customers) into the lobby waiting for meeting to start. This problem even occurred for the Booking site administrator when they assigned themselves as the staff member to the service/booking.
  • StephanGee's avatar
    StephanGee
    Steel Contributor
    Is this a tenant problem?
    As no one else seems to have that problem...

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