Forum Discussion

KSBuchanan's avatar
KSBuchanan
Copper Contributor
Apr 11, 2025

All staff availability isn’t showing

I created a shared booking site, specifically for interviews. I added other staff members and the service is configured to include all staff. The problem is that when a user books a meeting, it is only looking at my calendar availability. The staff’s calendar availability is not being recognized.   The end result is that a booking is submitted and the only time availability is being referenced, is from my calendar. So Staff that aren’t available because their calendar is already booked, is receiving the invitation, but of course they can’t attend because they already have another commitment. Why is Bookings not Able to properly assess all of the staff’s availability???

  • There's an any/all toggle in the service definition for the booking link that is not available to set through the API and I think it can only be set after the meeting service is created in the UI which is terrible. 

    Cross checking multiple calendars should be a fundamentally included by default feature. Instead it's a manual change and I'm not even sure that works well. 

    • KSBuchanan's avatar
      KSBuchanan
      Copper Contributor

      The option to select all or any is available when I created the booking service.    I know that making any change takes a few minutes to be reflected - so, I've done additional testing after 15-30 minutes, and still have mixed results.  Sometimes it works correctly (with ALL staff booking) and sometimes it doesn't.   It is not consistent.

Resources