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Office 365 for ARM64
I am currently experiencing serious problems with Office 365 on an HP Elitebook ultra G1q notebook, Snapdragon® X Elite X1E-78-100 processor, Windows 11 Pro operating system. Outlook does not refresh, it takes a long time to send or receive emails, Microsoft Teams slows down and the screen freezes at times. I have AI completely disabled, but I am told that I need to get a version of Office 365 for ARM64. The thing is, it is supposed to install automatically when it detects that it is a Snapdragon processor, but when we check the installed version, it does not mention anywhere that it is for ARM64. This is happening with almost all notebooks of the same model in the company. We have other HP notebooks with Intel processors and this does not happen; everything is perfect there.
Does anyone know how I can force the installation of Office 365 for ARM64? Thank you.
Actualmente tengo serios problemas con el Office 365 desde una Notebook HP Elitebook ultra G1q, Procesador Snapdragon® X Elite X1E-78-100, Sistema operativo Windows 11 Pro. El Outlook no refresca, se demora un buen rato en enviar correos o recibirlos, Microsoft Teams se pone lento y se congela la pantalla por momentos. Tengo la IA totalmente deshabilitada pero me dicen que debo conseguir una versión de Office 365 para ARM64, el tema es que se supone debe instalarse en automático cuando detecte que se trata de un procesador Snapdragon, pero cuando comprobamos la versión instalada no menciona para nada, por ningun lado que es para ARM64. y esto esta sucediendo con casi todas las notebooks del mismo modelo en la compañia. Tenemos otras notebooks HP con Intel y esto no ocurre, alli todo perfecto.
Alguein sabe como puedo forzar la instalación de Office 365 para ARM64? gracias
1 Reply
Try this to force Office 365 ARM64 installation:
- Use the Office Deployment Tool
Download the Office Deployment Tool and create a custom configuration file to explicitly target ARM64:
<Configuration> <Add OfficeClientEdition="64" Channel="Current"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> </Product> </Add> <Property Name="ARM64" Value="TRUE" /> <Display Level="None" AcceptEULA="TRUE" /> </Configuration>
Run the installer using:
setup.exe /configure configuration.xml
This forces the ARM64 version to install, bypassing auto-detection quirks.
- Check Installed Architecture
After installation, verify the architecture:
- Open Word or Outlook
- Go to File > Account > About
- Look for “ARM64” in the version string. If it says “x86” or “x64,” it’s not the correct build.