Group SP Site (Group image/logo Not Updating)

Hi Brent Ellis ,

Try clearing the browser memory.  I have had this a few times and clearing the browser memory seemed to work.   Today I also closed the browser I was working in (Edge) and opened the sharepoint site in another browser (Chrome) and this time the logo changed successfully.

Brent Ellis 

Wow 2.7+ years later and this still hasn't been resolved.  I have the same issue today.  I can update the group logo but it's corresponding SharePoint site remains a colored square with intials.

Brent Ellis 

I am seeing the same behavior and I have been fighting with it for days.  This is horrible, I cannot deliver a (OOTB) out of the box solution to the customer, let alone a custom one.   Nothing out of the box works the way it is documented and randomly executes its own behavior.  This regardless of what size the image or any of its attributes or properties.  I am using the modernUI Change the Look => Header => Site logo => Change.   Then save of course..

1. First it was the translucent background that worked but then randomly changed to black background on its own once the site icon was in place.  I eventually changed it to a common background that was the same as the rest of the site to hide it.
2. Later for whatever reason about a week from that  it changed on its own to https://some_site/sites/some_site_collection/_api/GroupService/GetGroupImage?id=%2759deda41-79a3-443f-bce3-70f8da4f9924%27&hash=636928672156641901
3. Changing it in the old Title, description and icon location /_layouts/prjsetng.aspx worked for a moment then it would change back to item in line number two.
4. I changed the group icon from inside outlook and it never updated except in outlook.  It is still doing the same thing as line item two.  This appears to be a REST call for what reason or purpose I have no idea.

Hi all,

  Thanks for the feedback. We are wrking on a fix which will ensure that the group logo is abolsutely the same across Outlook and SP and rest of the suite. No matter where you see the group from we will ensure the group image/logo is the same.

Please look forward to this change. At this point we are not fixing old images but any new ones created will be consistemt.

Thanks!

Hi Brent Ellis ,

We're having the same issue and I've already created a support case.

I'll have to wait until Jan 26th 1pm to give you final response though, since there is supposed to be a 72h window in some cases (I doubt thats totally correct).

We've managed to figure out a workaround in some cases, though this mostly worked for new Office 365 groups, but not already existing ones.

Connect to Exchange Online through powershell and change the image, though make sure you use this URIconnection parameter to support high-res images.

$credential = Get-Credential
Import-Module MsOnline
Connect-MsolService -Credential $credential

$exchangeSession = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri "https://outlook.office365.com/powershell-liveid/?proxymethod=rps" -Credential $credential -Authentication "Basic" -AllowRedirection

Import-PSSession $exchangeSession -DisableNameChecking

this worked for most of my groups.

I'm in the situation where I have

• old groups, with new icon everywhere except sharepoint and sharepoint home
• new groups with new icon everywhere except sharepoint and sharepoint home
• new groups with new icons everywhere except sharpoint home (it's there at the teamsite, just not on sharepoitn home)

There are definitely some issues going on with Sharepoint Home and to be honest this all started last year, when Microsoft introduced new code and messed up the color accents on SharePoint home. Every since then I've had search cache issues, group icon issues, and so on.

I can confirm that this is happening for me as well. But for only 1 group. 

I created 2 groups through Microsoft Teams at the exact same time. 1 group took the image, 1 did not. I used the same 512x512 image for both. 

The image shows up in Outlook (both web and app), Teams, but still not working for that 1 group in SharePoint. 

Hopefully I can get our IT guys to open a ticket and get back to you guys. 

Brent Ellis,

I've seen this a couple of times as well. I'm not sure what causes it but I wonder if it could be something is simple as different limitations on the image.

So for example within outlook an image needs to be of a certain size whereas the SharePoint site can handle a different image size/format.