Forum Discussion
Copilot Icon Missing in New Outlook
Hi - I believe this has been posted before but didn't see a resolution.
I had the Copilot icon appear in new Outlook in the top right/taskbar a couple of weeks ago. Recently it disappeared. The Summary By Copilot for an email thread and Draft with Copilot are still available; this is for the overall Copilot functions for Outlook.
Obviously I have the correct license setup as the icon was there before but is no longer there now. Is working/does show in Word, PPT and Excel.
Any info would be appreciated.
Experienced this again with two users last week. For those experiencing the same issue:
- Remove the Copilot license from the user.
- Wait 15-30 minutes.
- Add the Copilot license back.
- Wait until the user receives the Copilot welcome email.
- Restart the Outlook app (or refresh OWA/clear cookies) and the issue should be resolved.
- Jorge Raigoza
The Computer Support People, LLC
https://tcsp360.com/- I had it one day last Friday and then gone. Unsure.
- Try going into one of your office applications and clicking update license from the file menu. I Have also found if you open up the regular outlook and then sign in etc, you should find copilot in there, Then switch it using the little button to the new Outlook and then Copilot should be active.
Thanks Ren-Finlayson . I tried both (in Word went to File -> Account -> Update license) and rebooted; also switched from New Outlook to Old and back again. Still no icon.
If there is another sequence of steps I should use, I can certainly give it a try.Thx
- I'm assuming you have searched the ribbon for a potentially hidden icon if there isn't enough space to show all? It's a bit of a tricky one:)
FYI on Classic Outlook for it coming to the upper toolbar for chat like experience. New Outlook it is finishing rolling out (Roadmap Feature ID 388754)
