Forum Discussion
SehreenJ
May 11, 2020Copper Contributor
OneNote application not launching/opening (android)
Hi everyone, A couple of days ago, my One Note andorid application was opening just fine, however, I have noticed since yesterday that the application simply doesn't launch and remain stuck on th...
Hawaii_Mark
Sep 12, 2021Copper Contributor
Hi Hamid_salari, I think I found a work around. Go ahead and Clear Data so you can start Onenote. Before you close Onenote click on the Sticky Notes button then close Onenote. Onenote will now open normally. If you forget to click on the Sticky Notes button Onenote will break and it wont start again. When this happens you'll need to Clear Data to get Onenote started. I use Onenote everyday and something changed last night. This is a little upsetting.
Andy_Grayson
Sep 13, 2021Copper Contributor
Mark, you are a genius. Thank you. This fixed it for me - have you tried this Hamid_salari?
- Hawaii_MarkSep 13, 2021Copper ContributorThis morning my Onenote is working again. I don't need a work around anymore. It looks like something change again last night. Maybe the solution to the problem is to wait a few days and it will fix itself.
- Kathleen686Nov 13, 2021Brass ContributorHello the one note app is working again after a recent Microsoft update
I can open and close it from any screen now
Kathleen with a Samsung Galaxy S8, Android version 9.- RamatoAMSNov 13, 2021Copper Contributor
Kathleen686 Thanks for letting me know. I did the same this morning and it appears to be working fine. At least Microsoft fixed it!!!!! it just took too long!!!!!
- Kathleen686Sep 14, 2021Brass Contributorto Hawaii_Mark....Sadly not for me. still broken 😞 Your Sticky Note solution is the only thing which works
- Kathleen686Sep 14, 2021Brass ContributorHello All,
Hawaii_Mark has the answer!!! Aloha Mark 🙂 If you are reading this then save yourself tons of time and listen to Mark. Mark suggests to click on the "Sticky Notes" screen before you close the OneNote app. He is right.
I was having the issue that OneNote was hanging on the logo screen when I tried to open the app on my Samsung Galaxy S8 Android phone. I have been having this issue for the past few days or maybe a week. Before that all was OK. BTW, page conflicts are not the issue. I dont, and never have had, any conflicts in any of my pages. I know that because I have triple checked and I do not have sync issues with any other device or using OneNote on any other device. All my notebooks and pages sync without a problem back and forth from OneDrive online, to and from my computer and to and fro from my tablet (also a Samsung, and also Android). Its just the OneNote app on my phone which started to screw up a few days ago.
If I close the app while on "Sticky Notes" (as Mark suggests) the app opens again without hanging. I could open and close the app several times, without any problem, as long as I closed it from Sticky Notes. Since the app was opening and closing without any issues I was curious to see what would happen if I tried to close the app from the Notebooks screen. Well, as Mark wrote, OneNote 'broke' again. I had to kill the app data, reload and sync my Notebooks all over again. This sucks. Does that mean I will have to ALWAYS remember to close the app, on my Samsung phone, from the Sticky Notes screen???? this cant be!! Yo, Microsoft - what have you done??
BTW, Some background info about my issues and what I tried just in case Hawaii_Mark's solution does not work for you. I followed Microsoft's recommendation several times and it did not solve the problem. This is what they said....
1. sign out of the OneNote app
2. clear the app cache
3. force the app to stop
4. uninstall the app
5. restart the phone
6. reinstall the app
7. start OneNote again and sign into OneNote with MS account again
all of the above did not work
I decided to do all of the above again but also to add step 2.2
2.2 clear the data (not just the cache)
Still no solution.
Hawaii_Mark's idea to exit on the Sticky Note screen was the only thing that worked for me. Thanks again Hawaii_Mark - you are a gem 😉