Forum Discussion
Scott2000
Jan 09, 2025Copper Contributor
Authenticator not displaying numbers on MacOS
I'm have an issue with MFA on a Mac (all the latest versions).
We have conditional access policies in place, so once a day I'm prompted for MFA (I work off-site) and the Office app (e.g. Outlook, Teams) will create the pop-up window that 'should' display a number that I then match on my phone.
My phone see's the push notification, but the Mac never creates the numbers in the first place. The pop-up is there, just no number.
The workaround is:
- Answer 'its not me' on the phone
- On the Mac, select 'I can't use Authenticator right now'
- Tell the Mac to send a new request
- This time it creates the number and I can authenticate on the phone.
It only appears to happen for the installed Office applications i.e. if I'm accessing applications/admin-centre via the browser, then the pop-up is within the browser and everything works first time.
Is this a known issue?
- Justice4AllCopper Contributor
I am experiencing the same issue. except it is across all apps covered by a CA policy, and only on MAC's so far support has not been great and the answer I got was too many Policys for MFA when that is not the case in our environment. the biggest issues is the problem is intermittent and difficult to track down. I hope someone can find a solution soon
- AbyssCopper Contributor
Same issue