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dilanmic's avatar
dilanmic
Iron Contributor
Apr 01, 2024

Work or School Account Problem just after Hybrid AD Joined Autopilot

Hi All,

 

We are doing the Hybrid AD joined Autopilot and the issue is just after finish the process and user has signed in, there is a notification for sign in again to fix your work or school account. if we are not sign in and let be there, we didn't get company portal app installed for about 3 to 4 hours. however, if we click the notification and sign in the user account, we will get the company portal app installed within 5 minutes. 

 

if we go to Account settings, we could see hybrid ad joined done properly and policies has been pushed by Intune too (image2).

 

We have deployed the Company Portal app to All users at the moment. I want a help to identify is this by design or something wrong with our configurations?

 

image1:

 

image2:

 

 

Thanks,

Dilan

 

 

  • AnnC230's avatar
    AnnC230
    Copper Contributor

    dilanmic

     

    Curious as to whether you resolved this issue.  We are seeing the same issue that has just started happening. 

     

    Thanks

     

    • CaoimheS65's avatar
      CaoimheS65
      Copper Contributor
      Hi, I'm wondering the same thing, did you manage to fix this? We're also experiencing this issue with autopilot devices
  • fmodel7's avatar
    fmodel7
    Copper Contributor

    dilanmic hi my fried. You need sync your on-premises device to Azure first. After, this message will desapperar:

     

     

    Sharing information of MDM Tech Space - Learn with Joy (joymalya.com) BLOG:

    "It is after the AAD Connect syncs the on-prem device object to Azure, is when the Azure DRS process of automatic registration succeeds, thereby fetching the device its much-needed Azure AD device certificate. Only after this, when the user does a fresh sign-in to the device, is when the device receives the Azure AD PRT and can start communicating with the Microsoft cloud services for proper functioning."

    • dilanmic's avatar
      dilanmic
      Iron Contributor

      True, if we wait for a about 30min or so, the process will complete. I was thinking, is there anyway to automate and Fastrack the process? Because, this is the major limitation for go ahead with Hybrid AD joined AutoPilot in the production for us. 

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