Forum Discussion
How can I escalate a case that has been closed in error, and is being ignored?
Good afternoon, I hope everyone is keeping safe and well! I'm seeking some advice based on a poor support experience I'm having. I have had a ticket open for several months concerning an unus...
surajbudhani
Microsoft
MicrosoftI will recommend you to create a new ticket. As per the policy this case it not eligible to be reopened. Once you have created a new ticket you can add old ticket number as a reference and request escalation.
Hi surajbudhani,
I see - this policy wasn't mentioned in the closure e-mail, is it available anywhere online? The only policy mentioned was the timescales to re-open.
Best regards,
Charlie
