Forum Discussion
Outlook 365 Outlook Install Does Not See Local Exchange Account
I wouldn't advise manual config, as while it's still technically possible, it hasn't been "supported" for a while. I do think I have an idea of what's causing the issue though - the new "Check for Office 365 as priority" step in the autodiscover process, which fires even before the SCP lookup does. The bad news is that the only way to disable this step is via registry changes: https://support.microsoft.com/en-us/help/3211279/outlook-2016-implementation-of-autodiscover
HI Chris,
Apologies for the delay. I've attempted to setup the profile manually. Each time I try this and enter the account/email address it then takes over and doesn't allow me to manually add the server.
Maybe this is the norm but my user accounts in O365 are their email addresses. And the email address is the same ID I put in to configure their Outlook.
So once O365 is installed and configured with the O365 account I attempt to modify the account that was created. I've been hesitant to completely remove the account due to the fact that Skype, OneNote & OneDrive all work as anticipated. And Skype works with our on premise Skype server. It's just the Outlook that drives the connection to the hosted exchange server.
The O365 Outlook account for a user, that points to the hosted exchange, points to outlook.office365.com. A user account that points to my local server points to my domain. I searched through the registry between 2 different computers, one presenting the O365 issue and one that works as intended, and found many entries that referenced the outlook.office365.com. I compared the registry entries but was not able to come to a definitive conclusion that would resolve my issue. As mentioned, there are many entries in the registry I could modify and attempt to resolve this by trial and error. But I'd rather not take that approach.
There is something less invasive that the registry. Have you tried the Hosts file of the local machine and putting Autodiscover for your Exchange server on that? Once you add it you should be able to use the CMD prompt to see if it takes.
Best, Chris
- I had not tried the Hosts file. But that would need to be in place prior to the install. I will try that with any new installs. What can be done post install to remedy this?
- Hmm, there isn’t much if it’s already setup. Both registry changes and host files need to be done before the setup of the profile itself.
You could possibly try to put the host file on and then try to setup a second profile. Outlook from 2010 has allowed multiple MAPI mailboxes. If that works then purge the other profile connecting to 365.
Best, Chris