Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris
I have this problem ongoing for months. Tried the registry hack that didn't work. Ran online repair and received error screen "Something went wrong".
Are you for real or just pulling our leg? Why on earth are we required to hack the registry then delete entire Outlook and Windows profile then recreate it all? That's a lot of work. Microsoft is required by law to correct these issues. Billions of people and businesses pay for their products hence Microsoft is required by law to provide an acceptable level of service. Not provide long and detailed workarounds for faulty software dirty coding or whatever. Of course they blame third party apps or someone and/or something else. In the meantime the end users are the ones left to troubleshoot and fix these issues themselves. Who pays for my time to fix this? Not MS that's for sure. ChrisHoardMVP
- SeansPCPowerIT_Service
Are you using multiple organisations?
If so, this helped for me, so no need to do fancy stuff.
Quit outlook, re-logon in Teams with your correct organization and restart outlook.
I currently use the other organisations in an InPrivate window to overcome 'life' switching.
Here I do miss the alerts I would like to have and certainly if I'm mentioned somewhere but at least it is a 'workaround' for the other issues you get when switching organisations.
This is of course no excuse for MS not to solve this and to come up with a solution that helps us to switch organisations without problems. - I have also been working on this with tech support for months. We ultimately got to the point of there being no way to fix this except restart my desktop everyday. I did that for six months and started a new tech support case and have been working with a new tech for the last 6 weeks. Nothing helped so far, but I have been grateful that the techs have not abandoned the situation. I hoping we’ll figure it out.
