Forum Discussion
Office 365 "The fine print" popup message - is it legitimate?
This is still happening every time I open an office app, on Windows 10.
For a paid service product it is strange to me that you guys are not fixing tiny bugs like this ASAP.
It makes Microsoft look incompetent and extremely slow in the way it handles legitimate user issues, these are paying customers.
Does the office team need restructuring?
I don't have the Adobe add-in, but I still get the annoying pop-up.
That's OK though. I just quit using Microsoft Office. Libre Office works fine.
I had this problem the last couple of weeks and it was annoying AF. I reached out to Microsoft support desk and they found out it was the Adobe PDF writer office plug in that was the issue.
- Open Word Doc
- Go to File > Options > Add-ins
- Click on the drop down box in "Manage" on the bottom and select "Com Add-Ins"
- Select "Go"
- Uncheck "Acrobat PDFMaker Office COM Addin"
- Click on "Ok"
- Exit out of Word
- Reopen Word and see if the popup shows up
Hope that helps for those having this problem
Well, the version is the latest version for Semi-Annual Channel. So you are at least getting all the security updates. Though it says Targeted. Which was probably a setting set by that company's admin (to get updates earlier). So it seems your Office is still somehow tied into that old subscription. I guess correct way would be to uninstall Office (btw, you own subscription seems to be not ProPlus (doesn't have Skype for Business icon included)) and then install it again from your Office portal (https://portal.office.com).
Hi Oleg,
Correct, I have however paid for this subscription myself on my personal MS account, this was done after we parted ways.
The email address in the red box is spelling my old work email, while the other email fields are correct.
- Can you make screenshots of both Account page and additional licensing information windows (cover your emails) and post here?
So, originally you have installed this Office while you were working at that company and you used your work email to activate it? But you have left the company? I guess they have terminated your user/license and that's why you can't activate it and the fine print read popup is caused by this. Businesses can't transfer you their license. Microsoft Office 365 ProPlus is my subscription.
I am on the latest version when I check for updates.
When I press show additional licensing information it tells me Office couldn't verify the subscription (Even though I just verified it when opening up word, again).
The email it shows the product belonging to is an old email address to a business I used to work for.
Belongs to: Email is ok
Under additional Licensing information - Belongs to: Wrong email
