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"New Outlook" stopped auto-updating inbox
Hi, I switched to the "New Outlook" a while ago (using for an M365 enterprise account). It worked fine for a while, then it started updating the inbox view when new mail arrived. That is, if Outlook is open with the Inbox folder displayed and a new mail arrives, the unread count next to Inbox in the folder pane increases by one, but the new mail is not displayed. Only when I switch to another folder and then back to Inbox do I see the new mail.
It works fine in the browser (although it looks 100% identical otherwise).
You have Microsoft Outlook Version 1.2023.405.100 (Production).
Client Version is 20230331005.09
- This has been fixed now (by an update it seems).
JIC anyone else comes across this, in our org we saw this a few times and running a "Repair" worked for us every time. None of our users we did a "Repair" on have had the issue recur so far - and it's been several months now.
We have found these steps will prompt for admin credentials, but so far our non-admin users have been able to do these steps too, without any admin credentials or elevation.- Windows Settings > Apps > Installed Apps
- Scroll down to Outlook (new)
- Select the ellipse "..." > Advanced options **
- Scroll down and select the Repair button***
- You may need to close and re-launch New Outlook
**UAC may prompt some users for admin credentials, but if you hit "Cancel" on the pop up, so far it's let us proceed anyway.
***UAC may pop up a 'do you want to allow to make changes on your device?'. So far, if you hit "No" it won't prompt you for admin credentials and will just proceed and run the repair anyway. If you hit yes may ask for admin credentials.
They may change or fix the ability to get around the UAC, or remove the UAC prompts in future windows updates.- This has been fixed now (by an update it seems).
For me, this problem was not fixed. I am still having problems with the "New Outlook" not updating my inbox. I see mail on my phone, etc., but not on my desktop. However, I did just find that if I click on "View" there is a "Sync" button available or, easier, I can press F9.
I'm not sure but I might have had to manage my 365 account by going to settings>accounts>manage to sync all my 365 accounts. I'm not sure if that sync button was available before I made that update.
Hi svhelden,
That could be related to many things. Let's try some troubleshooting:
1- When you're in your inbox folder, go to "View" and click on "Reset View". After that, restart Outlook.
2- Create a new Outlook profile and check the behavior.
3- Install the Microsoft Support and Recovery Assistant, (Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center), and select "Outlook" - "I'm having problems sending, receiving, or finding email messages". Follow the instructions provided by the tool.
If all the above points didn't help, try an office quick reppair from Control Panel - Programs and Features. Select "Office365 Apps" and click on "Change":
You could also go ahead with an online repair, but that takes some time, ( it's basically like a reinstallation ).
Hope you find the solution. Good luck 🙂
- Thanks, but I'm speaking of the "New Outlook" which doesn't have all that.
- Sorry, but I don't get you...
Newest Outlook version is Version 2303 (Build 16227.20280)
https://learn.microsoft.com/en-us/officeupdates/update-history-office-2019
Could you send a screenshot?
