Forum Discussion
HelenSana
Jan 18, 2022Copper Contributor
Microsoft Forms NPS question Record -1
Hi!
I have a form with a NPS question. My question form has been created and has been running since September 1 2021. But since December 13, 2022, the answer -1 (negative 1) is periodically recorded in the answers. I don't know the reason and how to fix it. Answered with a choice of all available options in turn (0-10, do not answer (made the question optional)) - the entries are correct. I didn’t change the form for a very long time, I don’t understand how when choosing 0-10, negative 1 is written. And it happened in different forms
Problem happens when you reply from a mobile device
https://drive.google.com/file/d/1sy8s1B0qOc5rPDTxThPl_WLp1jiUEf3V/view?usp=sharing
problem - customer responses
My test at Desktop
3 Replies
- HelenSanaCopper Contributori use PA before and now. The problem remains 😞
- Miguel_SafontCopper ContributorI have the same problem, a few days ago it was working fine and suddenly all the answers from the mobile phone are recorded as -1