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HelenSana's avatar
HelenSana
Copper Contributor
Jan 18, 2022

Microsoft Forms NPS question Record -1

Hi!

I have a form with a NPS question. My question form has been created and has been running since September 1 2021. But since December 13, 2022, the answer -1 (negative 1) is periodically recorded in the answers. I don't know the reason and how to fix it. Answered with a choice of all available options in turn (0-10, do not answer (made the question optional)) - the entries are correct. I didn’t change the form for a very long time, I don’t understand how when choosing 0-10, negative 1 is written. And it happened in different forms

 

Problem happens when you reply from a mobile device

 

https://drive.google.com/file/d/1sy8s1B0qOc5rPDTxThPl_WLp1jiUEf3V/view?usp=sharing 

 

 

problem - customer responses

My test at Desktop

 

 

 

3 Replies

  • BatDog's avatar
    BatDog
    Copper Contributor

    HelenSana I have the exact same problem. I'm building a workaround - the form is used in a PowerAutomate automation. Let me know if you find a fix please!

    • HelenSana's avatar
      HelenSana
      Copper Contributor
      i use PA before and now. The problem remains 😞
  • Miguel_Safont's avatar
    Miguel_Safont
    Copper Contributor
    I have the same problem, a few days ago it was working fine and suddenly all the answers from the mobile phone are recorded as -1

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