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PavanDogiparthi123's avatar
PavanDogiparthi123
Copper Contributor
Aug 12, 2025

microsoft 365 basic plan -- issue with products/licenses

Hello guys,

 

I had subscribed for microsoft 365 basic plan around 1 month back for the purpose of getting organization email. I got the email. But I could not see any products in the billing menu or licenses under my admin center after logging in. Please see the below screenshots.

Does this mean, did I get organization email freely, without any billing? 

Can someone please help me understand here.? unfortunately, I am not able to reach microsoft support also.. if you have email id of microsoft support, kindly provide to me so that I can ask them.

Thank you in advance.

 

 

Regards,

Pavan.

microsoft 365 admin center

2 Replies

  • VasilMichev's avatar
    VasilMichev
    MVP
    Aug 12, 2025

    If more than a month has passed, the status of the subscription will be changed to Deleted, and is not shown by default. On the Billing/Your products page (first screenshot), such subscriptions are filtered out by default. Hit the Filters button and adjust the selection therein.

    Another possibility is that the subscription was provisioned under a different billing account, though judging by the screenshot above, this should not be the case here.

    As to why you can still use the account, there is an "admin" grace period that allow you to export any data necessary (or renew). Details for example here: https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide 

    • PavanDogiparthi123's avatar
      PavanDogiparthi123
      Copper Contributor
      Aug 13, 2025

      Hi,

      Thanks for your response. I checked all the filters, still it's not showing any licenses or products or even payment methods (which was provided at the time of subscription), except I am active user.. 


      in the users menu, I can see like below:

       

      Regarding other billing account, Exactly 1 month back, I created this email by subscribing to "microsoft 365 basic plan" with providing personal email ID (gmail.com) and with some dummy organization name... since that time it has not been showing any license or products till today. But I am not able to login to admin center using personal email id, as it is showing not allowed error.

       

      The way the data showing, I feel like I just got email ID with no paid licenses. Is it possible? Appreciate any suggestions regarding this.., I will try to cancel this subscription from my end. 

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