Forum Discussion

Copper Contributor

Jan 31, 2018

Solved

losing e-mails office 365

Can someone help we've got a bizzaare problem with outlook 2016 and office 365. E-mails sent not saving on sent items folder.

office 365

Pablo R. Ortiz
Feb 06, 2018
You can try several things:

1. Disable and re-enable Cached Mode. In Outlook go to File -> Account settings -> Change account, and uncheck "Use Cached Exchange Mode". Close Outlook, then open it again and check the option "Use Cached Exchange Mode" again.

2. Go to File -> Options -> Mail -> Save messages, and verify "Save copies of messages in the Sent items Folder" is checked, and the option "When replying to a message..." is not checked

Barry Jalalon

Copper Contributor

Feb 06, 2018

I’ve checked in putlook n owa, same thing some emails were lost.

Pablo R. Ortiz

Iron Contributor

Feb 06, 2018

You can try several things:

1. Disable and re-enable Cached Mode. In Outlook go to File -> Account settings -> Change account, and uncheck "Use Cached Exchange Mode". Close Outlook, then open it again and check the option "Use Cached Exchange Mode" again.

2. Go to File -> Options -> Mail -> Save messages, and verify "Save copies of messages in the Sent items Folder" is checked, and the option "When replying to a message..." is not checked

Barry Jalalon
Copper Contributor
Feb 07, 2018
Many thanks P.R. Ortiz,

big help for this one.

Best Regards,

Barry
- Pablo R. Ortiz
  Iron Contributor
  Feb 07, 2018
  you're welcome!!