Forum Discussion
How to use Outlook 365 Groups for group collaboration - tag / categorise, assign emails
Hi, does anybody konw, if one can setup Outlook 365s shared Group emails with an add-in or by default/MS to provide the functionalities of a shared inbox, such as "assign email", "categorise" email,...
This has been a feature request from the community that has gone ignored by Microsoft since at least 2017. We like that the Group messages "live forever" and can't be deleted by an Outlook client. However, the lack of flagging and categorization makes a Group mailbox utterly useless for collaboration / task assignment.
Other productivity suite providers offer this capability and have done so for years now. Why isn't Microsoft listening?