Forum Discussion
Mark Weusten
Nov 09, 2017Copper Contributor
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
aghabheegy
Apr 12, 2019Copper Contributor
I am having similar issues getting support calls resolved. In this case, it is case number 13770851. My client has been experiencing SharePoint issues for a few weeks. We opened the case 11 days ago. The first person i spoke with insisted on increasing sharepoint resource limits / storage limits for the sites, even though we were nowhere near limitations. Then, when nothing was resolved, blamed our network... when i duplicated issues outside the network, they insisted on the installation of Fiddler to capture traffic - this application caused disruption, but i was lucky enough to duplicate the issue with Fiddler running and upload the logs to the case. That was yesterday, and today I received an email from the second person to handle my case that they would be out of the office for the next 4 days and they would contact me then...
Even though the case has been "escalated", it takes at least 2 days to get any responses.
Please help if you can.
RussellRead
Microsoft
Apr 17, 2019Hi aghabheegy,
Thanks for taking the time to share this feedback. I sent this over to the team who are managing your ticket and they told me that they've since been in contact with you.
Let me know if things don't improve.
-thanks, Russell.