App Launcher One Tab and No Ellipses

When i read the instructions for fixing app launcher problems I can't find any mention of the requirement to have an EXO mailbox. Is this requirement documented somewhere?

I am seeing this issue in my customers tenant and they have Exchange On-premises mailboxes so I guess that they will not be able to customize the app launcher or pin apps to the suite bar, is this correct?

BTW...amazingly this started working in our tenant again yesterday. I will keep and eye out to see if it suddenly disappears again. 

Tom Batcheler I have had an active Exchange Online MB with the time zone set for two years and still only get the HOME tab. Last week it did work for a couple of days and now it doesn't again. Not sure why that is happening? Additionally, why would MS make it a requirement to open their WebMail and set a time zone before the "custom" functionality could be used. My users are mostly Office 365 E3 users and do not access mail online. This sounds like a poor design choice to me.

Hi Tom,

Thank you, the picture is much more clear now. Different behavior of App Launcher is not what end user expects by default, but at least we have an expectation now. Looking forward while you expand Custom mode on all Office365 applications.

Hi All,

As previously mentioned, there are several different factors in play here. Every tenant and user is different, so it’s not necessarily true that your app launcher will look the same across every application. The new App Launcher introduced a new framework that will drive feature parity across all apps once it’s been implemented across the suite.

Deleted

The app launcher has two states: Default and Custom. Default is a basic layout with only the ‘HOME’ tab. The more advanced ‘Custom’ state requires an active Exchange Online mailbox (i.e. the user must have opened their mailbox on the web and set a time zone). This is because the custom fields are stored in exchange. After activating their mailbox there is sometimes a small delay in activation for the app launcher.  

VasilMichev

Some applications do not yet support the full Office 365 App Launcher with the ‘Custom’ features and revert to the ‘Default’ view mentioned above with no tabs / pins. The team are actively working to expand support to make sure that all Office 365 applications from Word Online through to Dynamics 365 support the new App Launcher. Today, we see full support in OWA, OneDrive, Office.com, Yammer, SharePoint,

Regarding the browser inconsistencies – we’re investigating this now. There should be no difference in performance, so we’re looking into what was causing this. It’s most likely a trusted site issue. It can be solved by removing the SPO/office domains.

Hey All, Looking into this for you. There are a range of different factors in play, so want to make sure I have a concrete answer for you. Stay tuned.

What i see today - works as expected in Admin center and EXO related apps; limited functionality on SPO related apps. Same story as with Skype status icon which is discussed here in separate thread.

Yes, something simular, but behaviour on concrete apps is different from yours. As i remeber it didn't work at all in Admin Center; worked correctly for Mail; limited functionality for Delve and SharePoint. Didn't check the rest. Perhaps it depends on in which physical clouds we are located.

Checked right now. Correct behaviour is only for Mail, no ellipses and short top menu for some other apps i checked. Same for IE, Edge, Opera and Vivaldi. Other words no changes.

We have also been seeing this for a number of weeks . Again solved by clearing cache but only temporarily. Looking for a permanent fix as planning on deploying apps via azure ad, so need this to be working soon.