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kitameraki_com's avatar
kitameraki_com
Brass Contributor
Sep 05, 2024

Is Anyone Else Facing Issues with SaaS Subscriptions on Teams Store/AppSource?

Hi All,

We’ve published two Teams Apps with SaaS subscriptions. While most customers can subscribe without issues, we still receive numerous contacts from those unable to subscribe through the Teams Store/AppSource.

The most frustrating part is the vague error messages when a subscription fails, providing no clear explanation. As a result, we often need to redirect customers to a different payment platform.

Microsoft, we ask for your support in helping ISVs by:

  • Fixing whatever is causing subscription failures for some customers. We are loosing money here!!!
  • Providing clearer error messages when a subscription fails.

I don’t believe this is a widespread issue, as most subscriptions go through smoothly.

Anyone else experiencing this?

grow
teams
  • justinroyal's avatar
    justinroyal
    Icon for Microsoft rankMicrosoft
    Sep 09, 2024

    Hi kitameraki_com - can you please check your messages inbox? I just sent you a message on the community site to get some additional information about this issue.

     

    Thanks,

    Justin

    • kitameraki_com's avatar
      kitameraki_com
      Brass Contributor
      Sep 22, 2024

      Dear justinroyal 

      I appreciate your efforts, but it’s now been 3 weeks, and the subscription process for two of our apps is still unresolved. I’ve tried to be patient, but this has exceeded a reasonable timeframe for addressing such a critical issue.

      If Microsoft wants ISVs to succeed, this level of support is essential. Leaving us with such a major issue for this long is unacceptable.

       

       

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