Forum Discussion
Deleted
Oct 26, 2016Sign in page - multiple accounts shown
Hi, I use a few Office 365 tennancies and sometime when I sign in I get two accounts displayed. Does anyone know why this happens? For example:
Dean_Gross
Oct 26, 2016Silver Contributor
That is weird. I have several different tenant with accounts in the cloud as well as synced from AD on-prem and I use Edge, Chrome, and IE. I have never noticed that type of behavior
Mike Platvoet
Oct 27, 2016Steel Contributor
Deleted When I look at my sign in page and compare it with your screenshot then the top line seems to refer to the name of the account and the second line in smaller print is referring to the address. In my opinion it seems to be one account with an email address as the full name of the account. Correct?
- DeletedOct 27, 2016
Hi Mike. No, they are two completly separate accounts from two separate O365 tenancies.
- Mike PlatvoetOct 27, 2016Steel ContributorHave you already tried deleting all cookies and clearing the browser cache?
- DeletedOct 27, 2016
Yes, it only happens sometimes and I can click back and select the account again and it works OK, I'm just curious as to what it is and why it happens.