Unable to Receive System-Generated Emails

Please check the mail tracking logs and see the message delivery status. 

If it is not showing in the tracking logs, then you should check the application SMTP settings. test the Application mail relay using the helo command and see the application smtp logs.

1. Check the Spam folder: Log in to Outlook or Outlook for Web and check the “Spam” folder.
If an email is mislabeled as spam, mark it as “not spam”.
2. Configure mail flow rules: Log in to Exchange Administrator Center
Navigate to Mail Flow > Rules and create or edit a rule to allow system generated messages to be sent.
3. Check Mail Tracking: In the Exchange Administrator Center, navigate to “Mail Flow” > “Mail Tracking”.
View the delivery status of system-generated messages and check for errors or blocks.
4. Configure Allowed Lists: In the Exchange Administrator Center, navigate to “Protection” > “Connectors”.
Add the domain name or IP address of the sender of the system-generated email to the Allowed List.
5. Check permission settings: In the Exchange Administrator Center, navigate to Recipients > Mailboxes.
Check the permission settings of the user's mailbox to ensure that the sender of the system-generated email has permission to send.
6. Check mail delivery using PowerShell: Open Exchange Management Shell (with administrator privileges).
Use the following command to check the mail delivery status:
powershell
Get-MessageTrackingLog -Sender “email address removed for privacy reasons” -Recipients “email address removed for privacy reasons”
7. Contact Microsoft Support: If the issue remains unresolved, submit the issue through Microsoft Support.
Provide detailed error messages and screenshots to quickly diagnose the problem.