Forum Discussion
aenabs
Oct 08, 2019Copper Contributor
New mobile iOS device not quarantined
Hi Guys, Need some advise or assistance. Looked online and I could not find any info in relation to this exact issue. We have a user who had her old phone quarantined in O365. It was unblocked an...
VasilMichev
Oct 09, 2019MVP
Perhaps there's a device access rule in place? Hard to tell without being able to see your setup. In any case, you can easily test it with a spare device.
aenabs
Oct 10, 2019Copper Contributor
I believe this is possible there might be a device rule. How can i check that if you do not mind me asking?
Another client with the same setup on their O365 estate had the same issue. The client device was initially quarantined upon changing his mobile device to a new Android device he was able to setup his O365 account with no restrictions on the new device.
Thanks in advance
- VasilMichevOct 10, 2019MVP
Are all these cases using the Outlook app?
To check for Device Access Rules, follow the steps here: https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/secure-outlook-for-ios-and-android#option-1-block-all-email-apps-except-outlook-for-ios-and-android