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Tonito_Dux's avatar
Tonito_Dux
Copper Contributor
Mar 01, 2023
Solved

Adress List not showing in Outlook Client or OWA

Hi,

 

we have exchange hybrid environment and I want to create a custom address list for our pool cars/projectors/cameras.

Since this can be done only over Powershell I execute a simple command: New-AddressList -Name 'Pool Cars', recipientfilter needs fine tuning but I have manged to get one car into the list with the customattribute1 which has a value: car. So far so good. But the list is not showing in the outlook client or outlook OWA.

We are currently having a problem when downloading an OAB, and it states 0x80190194, event viewer shows "OAB Download Failed. (Result code in event data)." Event ID 27".  I expect this to be solved by our colleagues but I should still be able to see the new list in OWA?

Am I missing some step to enable the list in the outlook address book? It is being listed under root container or \.

 

Cheers

Address Lists
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  • FcoManigrasso's avatar
    FcoManigrasso
    Iron Contributor
    Mar 20, 2023

    Hi Tonito_Dux,

    I was able to reproduce your issue. I created an AddressList named 'Pool Cars'. This one wasn't available in OWA/Outlook.

    After that, I created a new one wit the following cmdlt:

    New-AddressList 'Pool Cars' -Container "\Pool Cars"

    Same result. Address List missing. Then I edited it like the following, ( only as example/testing 😞

    Set-AddressList 'Pool Cars' -RecipientFilter "(RecipientType -eq 'UserMailbox')"

    After some minutes of replication, the address list was available:

    You could also check the address list state with:

    Get-AddressList 'Pool Cars' | fl Container,Path,DisplayName,IsValid,IncludedRecipients

    Regarding missing object in a Hybrid environment address list, that's a know issue and easy to fix:

     

    New address lists do not contain all recipients - Exchange | Microsoft Learn

     

    Regarding the OAB error, please check:

     

    Description of Offline Address Book logging in Outlook - Microsoft Support

     

    And here some best practices:

     

    Address lists in Exchange Online | Microsoft Learn

     

    Hope this helps.

     

    • Tonito_Dux's avatar
      Tonito_Dux
      Copper Contributor
      Mar 24, 2023
      Hi,

      thank you for your thorough answer and sorry for not replying before. I was able to solve the problem in the meantime the same way you did.

      • Connect to EXO PS.
      • New-AddressList –identity “Name”
      • New-AddressList –identity “Name” –Container “Main Folder Name” – this will create “Name under “Main Folder Name”, like a tree structure.
      • Recipient filter has to be then definied for the new address list otherwise it wont hold any users/objects/resources.
      Example of a filter for a car resource:
      set-addresslist -identity 'Autos' -recipientFilter "(CustomAttribute1 -eq 'Auto') -and (RecipientType -eq 'UserMailbox')"
      Custom Attribute has to be defined on the object in local EX or AD under “externsionAttribute1”.
      • Force AD Sync
      • Wait for 5-10min
      • Check if the wanted members are in the new addresslist:
      get-user -filter "((CustomAttribute1 -eq 'Auto') -and (RecipientType -eq 'UserMailbox'))"
      • IMPORTANT: If nothing is listed, then update the object in AD with ANY value just to initiate the “refresh”. For example add a city to the object and the force dir sync. Later remove the value.
      • Run “ Get-AddressBook | Update-AddressBook “ in EXO

      There are couple of screenshots missing with the steps outlined above but it is because there are some company related info which I want to keep out of public.

      Cheers
  • mderooij's avatar
    mderooij
    MVP
    Mar 20, 2023
    Yes, address lists should be visible in both premises, provided you created the address lists in both locations (on-prem & online).

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