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enicely's avatar
enicely
Copper Contributor
May 12, 2022

unable to sign in to sync profile in Edge

Have microsoft edge on 3 devices: 1 windows desktop, 1 mac desktop, 1 mac laptop. am able to create a profile and sync Edge data on the windows and mac desktops but not the mac laptop. when I click t...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
May 12, 2022

enicely Hi!  Sync issues are usually hard to troubleshoot without specific user information and logs but based upon the error message you mentioned, have you tried to turn off "Automatic profile switching" to see if that helps?  

 

The setting can be found here: edge://settings/profiles/multiProfileSettings

 

 

-Kelly

 

  • enicely's avatar
    enicely
    Copper Contributor
    May 12, 2022

    Kelly_Y , thank you for the feedback. That option is unavailable (grayed out). I'm guessing it's because I must actually create the profile before that feature is available.

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