Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
akhator Do you want me to send an daily feedback, or isn't this necessary?
/Lars
nOrphf have you heard anything from MS?
- rckagJun 28, 2020Copper Contributor
MathiasR Hey there, i had this issue fixed last week for my account! Basically you need to contact the Microsoft Azure support team. This is a separate support area within the Microsoft Azure admin panel. See the screenshot i have attached, it should give you (or your Azure administrator) a good idea where to find this. I can confirm it was a data corruption issue in my case, and they had to wipe the data from my profile. From what i understand, the original data corrupting issue was resolved, but if your data is corrupt within your profile, it needs to be wiped manually.
- akhatorJan 21, 2020Microsoft
nidde nOrphf Thanks for your patience and apologies for delay in response here. I believe there are two topics in this thread
1. For accounts getting message of "Sync is not available for this account" - this is expected to show up when your account does not meet the pre-requisites needed for sync (for instance AAD premium accounts, correct configuration etc.) Please review the summary here - https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync . This covers both the pre-requisites as well as configuration needed for sync to work.
2. There is a second bucket of errors reported where encryption management ran into error. This is expected to impact the account and thus will prevail on all devices (you should see crypto error on edge://sync-internals for this bucket). We are working on in-app control for users to reset their cloud data. However that is still further out. In the meantime, we are preparing and verifying a manual process allowing users to request deletion of their cloud data. I am hoping that we will be able to offer this manual set of instructions soon while we work on right long term solution in parallel.
Thanks again for your patience.
- Colleen_WilliamsSep 29, 2020Microsoft
bandtank I'm sorry you've ben having such difficulties. I'm from the Edge team and would like to help. Can you e-mail me at collw (at) microsoftdotcom? We'll go from there. Thanks, Colleen
- nOrphfNov 20, 2019Brass Contributor
Dear akhator
Could you please give us an update on this issue, is this just a tuff nut to crack, or is it waiting for some other code?
Please giv us an status on were you are on this issue.
It is not very pleasant to wait in the dark, it is so much more fun to wait in the light.
Regards Lars
- akhatorNov 20, 2019Microsoft
nOrphf Apologies for delay in response. Based on the investigation on top of your feedback submitted on 10/12, it seems like your account needs a reset of all your sync server data. Unfortunately, we haven't yet exposed that control in our app. Some bugs in past led to a small number of users get into this bad state. Those bugs have been fixed but we don't have a good way to recover the impacted accounts. I understand that this is really annoying to have your account stuck in this state and it bothers us equally to have our users get stuck in bad state. Once we enable a way for users to reset all their server data, you should be able to leverage that to recover your account sync. I don't have a timeline I can offer for that at the moment. Really sorry for the trouble you are going through.
- nOrphfNov 20, 2019Brass Contributor
Thank you for the response, nice to know why.
That's what happens when beta testing 🙂
I'll patiently await the option to reset all server data. I have a workaround in place which is using another account for sync.
Regards Lars
- jasonsch69Nov 21, 2019Brass ContributorIs there any way that I can open a support ticket and have somebody delete the data on the backend? Similar to this note for enterprise state roaming in this article. https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable
Explicit deletion
Explicit deletion is when an Azure admin deletes a user or a directory or otherwise requests explicitly that data is to be deleted.
User deletion: When a user is deleted in Azure AD, the user account roaming data is deleted after 90 to 180 days.
Directory deletion: Deleting an entire directory in Azure AD is an immediate operation. All the settings data associated with that directory is deleted after 90 to 180 days.
On request deletion: If the Azure AD admin wants to manually delete a specific user’s data or settings data, the admin can file a ticket with Azure support.