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AndrewSAIF's avatar
AndrewSAIF
Iron Contributor
Nov 16, 2020

IE Mode - Edge ignores user preference for popup window position

Hello,   I've had some users report some odd behavior with IE Mode popup windows that I've been able to duplicate. Depending on the user's dpi settings, popup windows may open partially offscreen. ...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Nov 19, 2020

AndrewSAIF Thanks for the additional information!  I will check with the IE Mode team and follow up with any updates from them.  

 

-Kelly

Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Nov 20, 2020

AndrewSAIF The IE Mode team appreciated the detailed report :smile:   They still need to investigate further and follow up. 

 

Regarding workarounds, they said:  

 

"Unfortunately I don't have any great ideas for workarounds. If you can change the page, you could maybe adjust it to create a new tab instead of a new window (drop the third param to window.open), or to use specific coordinates that don't exhibit the bug (left and top in the feature string)."

 

We will let you know if they need any more information.  Thanks! 

 

-Kelly

  • Baz69's avatar
    Baz69
    Copper Contributor
    Dec 17, 2020

    Kelly_Y 

    Hi I have the same issue and I have the setup described, laptop at one resolution (3840 * 2160) and 2 additional monitors at a different resolution (1920 * 1080).  And I do not wish to change the resolution as a solution.  Works perfectly well with chrome and Firefox.

     

    The response from the technical team is not very helpful, as generally a pop up screen is clicked by the user from a 3rd party webpage which I don't believe we have control over the position it will open? Unless you can describe a way to do that.  I am probably not as IT savvy as the other person.

     

    I also struggle most of the time to use the move command to get the window back to the screen bounds and hence having started moving away from using Edge when using websites that require pop up / chat screens.  I would therefor ask that this is looked in to with some urgency as have seen the same remarks on various forums.

     

    @AndrewSAIF

    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Dec 17, 2020

      Baz69 Hello!  Thanks for the feedback!  I've passed it on to the IE mode team and will keep this thread updated with any news.

       

      -Kelly

      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft
        Dec 31, 2020

        Baz69 Just a quick follow up, can you confirm you are having this issue with websites that are on the IE mode site list?  

         

        If it is not related to IE mode, losing windows offscreen with multi-monitors is something that's been an issue in Windows.  Here's one trick that is useful to remember which moves an offscreen window: Alt+space, M, arrow key, move mouse, click

         

        Thanks! 

         

        -Kelly

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