Forum Discussion
MicrosoftNew "Pdf reader is disabled" message
MicrosoftThanks yohan57 - It appears something is not right here, I am also seeing this behavior. I've submitted a bug with PDF settings and passed the feature(s) request mentioned.
This is still a problem in Microsoft Edge Dev Build 80.0.361.5. The first thing where it goes wrong is that this message gets displayed when the "Always open PDF files externally" setting is set through GPO, meaning that users cannot change this setting, thus showing this message is redundant.
Secondly, after clicking the "Download file" button and selecting Open File from the download bar, still throws it into a loop, displaying the same "PDF reader is disabled" message again. The only way to properly open the PDF is to click the 3-dot menu and select "Open with system viewer" which is clear language for Administrators, but certainly not for the average user, or select "Always open in Adobe Reader", which will prevent the "PDF reader is disabled" message to show in the future.
In short:
- The "PDF reader is disabled" message should not show when this setting is set through GPO.
- Any open file link in the download bar should open it with Adobe Reader, not with Edge Browser.
GreatToHearFromYou This is our biggest challenge with rolling out New Edge as well. The PDF browser viewer causes nothing but problems, so we were glad we could disable via GPO, but as the previous posts have pointed out, the function is confusing users and causes too many unnecessary clicks.
NedVargar GreatToHearFromYou DarrenMH yohan57
Has anyone gotten any further with this? Is there an open bug report I can upvote? This message is confusing to our users. If not I may submit a ticket to Microsoft directly.
Thanks
yohan57Hi, yes it will be fixed in Edge 84 and it will be also possible to configure this by GPO.
You can already try by using the Beta channel.
Best regards,
Yohan.
