Forum Discussion
When Adoption Goes Wrong
Asif,If nothing else your response drew people’s attention in showing the bad side of expecting training to be the Adoption answer, it obviously is not.
However, it MUST be part of the answer as the expectation that your 'mass' of end users will suddenly understand everything that is being delivered is probably not realistic. And also, how do you manage new applications as MS release them.
My response is that your view is correct but your statement is wrong.
Training is crucial, but like everything else in the adoption space it has to be done right with all training plans being based on a training needs analysis exercise. This then means that the training provided is as a request by the business and motivation to train is because the business see that the project is delivering the training in the formats and subject matter that they have been requesting.
So, training on its own is not the answer, but as a blended adoption solution it is a crucial part of the process.
Steve Dalby
A common mistake is that Office 365 adoption is treated within IT as a project where ONLY the business needs to change and one day the project will finish.
IT management need to understand that old processes of desktop, office apps and storage strategies can be updated every 18 months or even 3 years are now wrong.
The IT department needs to adjust to a model that can support monthly updates of software and a constant release of new or updated cloud applications and services. If they can show the business that they have adjusted themselves then maybe the business can see the importance of driving their own change and adoption.
Steve Dalby