Forum Discussion
What are the main issues with Office 365 adoption?
Very much agree on the use case scenarios. There's so much you can talk about but you need to link it something staff would use.
I'm starting off overview sessions and after the first session I said to myself "This is the worse sales pitch I've heard. I don't care if they never use it, just want them aware of it and if they have a use for it".
With my second session, I'm going to focus on collaboration and communication, get them to come up with challenges and user cases themselves and modify the overview based on that. (We'll see how well this works in practice!)
My other issue is somethings the functionality just isn't there sometimes. It might look like Office 365 can do this but when you drill down deeper there's an issue. OneDrive adoption isn't great because staff are used to working with external people and having a smooth sync experience. Requesting sign off with Flow approvals was met with "this record is locked and we can't update it". We can work around it but there's issues sometimes.
From what I have experienced you cannot just show them the applications and say hey look at what this can do, look at this functionality. You need to find a specific use case for them that applies to their every day workflow. If you can prove that this part of Office 365 will somehow make their lives easier then they will take the time to learn...i.e. do you have a coworker in accounting that is printing and handing off invoices for someone to review and approve? "Hey did you know you can save that document in SharePoint and have it automate with Microsoft Flow to the manager for payment sign off? think of how much time you will save."
Once you can show them one efficiency in Office 365 then that helps drive the desire to learn more and find other automation in workflows. Without that one use case it is just another thing they have to add into their busy work day to learn about and so you see minimal adoption.
It also helps to find people within your organization who are passionate about the technology and love to learn...form a group of super users who can help drive enthusiasm about the product to the rest.
There is also a handy guide here:
https://fto365dev.blob.core.windows.net/media/Default/DocResources/en-us/Office_365_Adoption_Guide.pdf