Forum Discussion
Copilot- Tips, Tricks and Lessons Learned from Customers
First off, let me say Copilot is a game changer. It has really helped me to focus on tasks that leverage my skillsets and reduce time consuming or repetitive tasks.
As I continue to help customers ramp up on Copilot, I keep seeing similar trends (below). Would love to know if you all see/hear the same as well as what else your seeing/hearing?
- Good Teams Usage = Good Copilot Usage- Customers not using Teams as a collaboration tool (but rather just for chat and calling) are far more difficult to to drive adoption with than those that are.
- Customers turning off transcription- I have several customers refusing to turn on transcription over possible legal retention issues and complaining that too many recap features are reliant upon it.
- Customer with E5 not turning on labeling because they feel that the effort is greater than the value.
- End users wanting more prompts to help them understand how and when to engage with Copilot.
What are you seeing/hearing from your orgs/customers around Copilot?
Stephen
Hello stephenlrose, Thanks for sharing!
What I have experienced so far:
- End-users are eager and want to start using Copilot as soon as possible.
- End-users want to learn how to use it within the context of a tailored-made learning experience that covers their personas; similar applies to teams, by the way.
- Organizations are currently postponing their Copilot decision. Different factors play a role—in my opinion, the economic situation, companies saving as much as they can, insecurities about the ROI, and the level of cloud adoption maturity, which implies they are not ready yet for Copilot.
Regards from early Austria 😊,
Amelia
- Thanks AmeliaHernandez
I fully agree. All the more reason to ensure your infrastructure is ready to go and that you have change champions who understand those job role as part of your readiness and training program.
You mentioned "insecurities around the ROI", What sort of things are you seeing?
🙂- Nothing new. Common concern for many customers when considering new tools: If time is money, then how much time is my Copilot investment saving?
I usually answer this question saying it is key to focus on relevant use cases for teams. For example, I know a comm team it used to take them up to 2 weeks to translate press releases into several languages. They started to use AI for the translation services. Nowadays they translate the press releases in a couple of hours, not days, not weeks, just few hours.
How do you answer that question to your customers?
