Unable to generate keys to perpetual software

Question

Hello.We're indirect provider and we need to provide support for end customers who purchased perpetual software licenses. When they hit the limit of software activation we need to create support ticket for them and provide software key so support can increase the limit of activation.Problem is that when we want to generate key in Partner Center we get following error message:We are unable to validate your 'Get Key' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: e687a1d1-ca1a-422e-a4d5-ae06b6cd711e.We talked with support and checked multiple sources of support but we're told to use different browser, incognito mode, to not use VPN, check permissions and so on. We've tried all of suggestions in different environments and users but we're still not able to generate keys and provide support to customers.&nbsp;Does anyone can help us out?

jillarmourmicrosoft · Answer

I have forwarded your inquiry to the team, I will let you know what they respond with.&nbsp;

martijnbreet · Answer

Hi Karol,searching for the error message leads to https://learn.microsoft.com/en-us/partner-center/customers/gdap-faq#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-aren-t-allowed-for-this-service-&nbsp;quote:Change how you connect to Microsoft to let the identity verification service run properly. It helps ensure that your account isn't compromised and is compliant with regulations to which Microsoft must adhere.Things you can do:Clear your browser cache.Turn off tracking prevention on your browser or add our site to your exception/safe list.Turn off any Virtual Private Network (VPN) program or service that you might be using.Connect directly from your local device rather than through a virtual machine (VM).&nbsp;other steps to troubleshoot/determine where problem originates:is this error occurring for ALL accounts trying the action?is this error occurring on ALL locations (home, office LAN)?&nbsp;using ANY browser? (optionally in safe mode which sometimes solves some quirks in MS logons to websites)Good luck!Martijn

roberthemsley · Answer

The 715 error you're seeing is apparently a known global issue affecting several Partners and customers. I've had the same issue which has since been resolved after raising it with support via Partner Center.

To resolve it, you'll need to adjust some settings related to your browser, network, or device. These settings are necessary to allow Microsoft's identity verification service to run properly, ensuring accounts remain secure and compliant with regulations. In some cases, VPNs and browser security settings (designed to protect you) can unintentionally block this process.

Here are some steps you can try:

Clear your browser cache.
Turn off tracking prevention in your browser or add the Microsoft site to your exception/safe list.
Temporarily disable any VPN service you may be using.
Connect directly from your local device, instead of through a virtual machine (VM).

If the issue persists after trying these steps, it might be worth consulting with your IT team. Sometimes, network-level settings need to be adjusted — such as safelisting the site — and your IT administrator would need to make those changes.

jillarmourmicrosoft · Answer

Thank you for your response RobertHemsley​! Very helpful!&nbsp;

jillarmourmicrosoft · Answer

Wow! Thank you for the great response MartijnBreet!&nbsp;The team stated this would have to go thru support for assistance, so I don't have anything else to add here from them.&nbsp;

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Unable to generate keys to perpetual software

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