Forum Discussion

Copper Contributor

Jan 19, 2022

VM Connection very often gets disconnected

Hello! I'm seeing a lot of disconnects in my hostpools. Just in the last 24 hours, a user had the following The connection from the client to the Windows Virtual Desktop service was terminated u...

Niels_Kok

Brass Contributor

Feb 24, 2022

Hi Nicolas,

Are all AVD URLs available? You can check it by using the following link:

https://docs.microsoft.com/en-us/azure/virtual-desktop/safe-url-list

Thanks,

Niels

nicolasriderelli

Copper Contributor

Feb 24, 2022

All. I don't have a firewall and the VNET is open to the Azure outbound connection. 95% of users can work with no issues. Is the 5% that is giving issues.

Niels_Kok
Brass Contributor
Feb 24, 2022
What is different about that 5%?
- nicolasriderelli
  Copper Contributor
  Feb 24, 2022
  Same hostpool, same network configuration... And even for some same ISP. And when I check on the log analytics this is the error "The network connection between the Windows Virtual Desktop client and the service was unexpectedly interrupted"
  - Niels_Kok
    Brass Contributor
    Feb 25, 2022
    Do these users use Thinclients/Laptops/Desktops? What Remote Desktop client do they use?
    
    Thanks,
    
    Niels