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JPlendo's avatar
JPlendo
Brass Contributor
Sep 19, 2024

Azure Virtual Desktop - Black Screens on logins - What we've tried so far

TLDR - Azure Virtual Desktop Black Screens.  Could be 2 Min long, could be much longer.  Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
djordan1910's avatar
djordan1910
Copper Contributor
Oct 03, 2024

JacobLowe IF people have done the KIR, KB5043064 isn't even visible in Windows update to uninstall. They'll need to re-enable it, KB5043064 becomes visible in windows update, THEN uninstall KB5043064.

dit-chris's avatar
dit-chris
Brass Contributor
Oct 03, 2024

Interesting, I could still see KB5043064 listed having done the KIR in Programs & Feature > Installed Updates. Having uninstalled it it seem to have been replaced with KB5041580 in that list however which looks like August's patch Tuesday update which I guess figures. So two hosts absolutely fine, one still look to have the black screen and now AADbroker Outlook/Teams/OneDrive auth issues and one that completely went berserk at 9am and even became completely unresponsive to mouse click in the console session and had a bunch of session stuck in a pending state - yesterday that one was fine (before uninstalling that KB and rebooting!).

 

I may have jinxed things however by saying to a colleague who came in at 9am that thing were looking ok at that point and we hadn't seen any issues or had any reports of black screens or Outlook issues.

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