Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
For the issue of black screens on Azure Virtual Desktop, here's a suggestion you could try:
1)FSLogix Profiles: Ensure profiles are properly cleaned up after logoff. You could also clear stuck profiles from the VMs to prevent login delays.
2)GPU-Related Issues: If your VMs are GPU-enabled, try disabling or adjusting GPU settings, as these can sometimes cause black screens.
3)Event Logs: Check for applications causing event log bloat. Disabling unnecessary services may reduce log-in times.
1)FSLogix Profiles: Ensure profiles are properly cleaned up after logoff. You could also clear stuck profiles from the VMs to prevent login delays.
2)GPU-Related Issues: If your VMs are GPU-enabled, try disabling or adjusting GPU settings, as these can sometimes cause black screens.
3)Event Logs: Check for applications causing event log bloat. Disabling unnecessary services may reduce log-in times.
We have actually been through 2 of these 3
1. FSLogix Profiles - We started seeing lots of profiles stuck on VMs, both local profiles and the FSLogix local_username profiles. We went through the VMs and removed everything, then started to delete VMs and allow new ones to spin up
2. Event Logs - We had a particular application (Aspen Multicase Web Service) that was causing repeated errors in the Event logs, every few seconds. We also saw some event logs talking about needing to catch up. We disabled that service and have seen much better logins since. We see a black screen here and there, lasts 90s - 2 min and eventually logs in.
So with brand new VMs, verifying profiles are working properly and being removed after logout and disabling that service, we are seeing much better results, but still get the occasional black screen issues
1. FSLogix Profiles - We started seeing lots of profiles stuck on VMs, both local profiles and the FSLogix local_username profiles. We went through the VMs and removed everything, then started to delete VMs and allow new ones to spin up
2. Event Logs - We had a particular application (Aspen Multicase Web Service) that was causing repeated errors in the Event logs, every few seconds. We also saw some event logs talking about needing to catch up. We disabled that service and have seen much better logins since. We see a black screen here and there, lasts 90s - 2 min and eventually logs in.
So with brand new VMs, verifying profiles are working properly and being removed after logout and disabling that service, we are seeing much better results, but still get the occasional black screen issues