Forum Discussion
PhilippFoeckeler
Dec 23, 2019Copper Contributor
Azure ATP Sensor install failing (Updater Service do not start)
Hello All! We try to install the Azure ATP Sensor on a DC, setup wizard is running until this point ...then do some retries for about 3 minutes, during this time the service "Azure Advanced T...
- Jun 15, 2020
Actually, the solution in our case was to use Silent Installation (https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-silent-installation#proxy-authentication) and provide the Proxy Information in the commandline.
Thank you all for helping and advising!!!
minah
Jun 04, 2020Copper Contributor
Thanks for your help, I have followed your steps with no Success, i have opened support case with MS, but support engineer keep sending steps which i had followed before.
EliOfek
Microsoft
Jun 04, 2020minah 1st tier support need to cover all the basics before they can escalate...
What is the ticket number ?
- minahJun 05, 2020Copper ContributorSupport request number: 120060224002961
- EliOfekJun 05, 2020
Microsoft
minah , I reviewed the case, it turns out that you actually got bumped directly to the best regional escalation engineer.
He will still need to cover the basic before he can escalate further.
While you already did most of the documented steps and some that were proposed here,
Most customers don't so support are forced to make sure everything was covered correctly before raising it more. I can understand this could be a bit frustrating, please bare with it.
This way makes sure you are on the right track to resolution.Once all the basics are covered and all data collected, it will be ready to be escalated to AATP Engineering. and/or npcap support.
You are in good hands.Eli