Forum Discussion
RJMc
Jan 09, 2025Copper Contributor
Work Item issue
I created a work item that has a required multi-select field. When I pull up the work item in Edge, I can see that the field is a required muti-select field. However, when the user opens the work item, the field is not required. We are both using the Edge browser. Has anyone had this problem?
- Clear Browser Cache: Sometimes, cached data can cause inconsistencies. Ask the user to clear their browser cache and cookies.
- Go to Settings > Privacy, search, and services > Clear browsing data > Choose what to clear.
- Check Browser Policies: If the user is on a company-managed device, there might be policies affecting the browser's behavior.
- Type edge://policy/ in the address bar to check if any policies are applied.
- Browser Extensions: Ensure that no browser extensions are interfering with the work item display. Try disabling extensions temporarily to see if the issue persists.
- Browser Version: Verify that both you and the user are using the same version of Edge. Sometimes, different versions can behave differently.
- Go to Settings > About Microsoft Edge to check for updates.
- Work Item Configuration: Double-check the configuration of the work item in your system. Ensure that the required field settings are correctly applied and saved.
- Different Browsers: As a temporary workaround, try accessing the work item in a different browser to see if the issue is specific to Edge.
- Clear Browser Cache: Sometimes, cached data can cause inconsistencies. Ask the user to clear their browser cache and cookies.