Forum Discussion
Chris-Yue
Mar 29, 2022Iron Contributor
Windows Hello for Business - I forgot my pin feature not working - Intermediate sucess
Windows 11 Professional
Device Azure AD Joined
WHfB setup using PIN code
Windows AutoPilot spawned
When using the I Forgot My PIN option I get the a full screen (blue background) with the heading Sign in with Microsoft and the Send Notification command button (similar to the onboarding screen users see when enrolling via AutoPilot).
When I acknowledge the notification using the MS Authenticator App, I am returned back to the login screen.
If I try a couple of more times I eventually get the reset PIN option but this is a bit hit and miss.
Has anyone come across this?
If I sign into the device with my password, I am able to reset my PIN code under Accounts > Sign-in Options >PIN > related links I forgot my PIN
- Chris-YueIron ContributorThanks.
Opened a ticket with Premier Support so hopefully not too long now.- Robert_Hardison1Copper ContributorChris-Yue Did you solve this issue?