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Dean_Gross's avatar
Dean_Gross
Silver Contributor
Sep 23, 2016

Trusted IPs for MFA

I added an IP range to MFA, but I'm still getting prompted. How can I troubleshoot this? How long does it take for the settings to go into effect?

  • Hi Dean,

     

    you have to keep in mind that for your setting to work you'll have to set external IPs as trusted IPs for MFA. So for example when you access your resources from within your company's network you don't have to use MFA whereas you will need to authenticate via second factor when accessing from outside of your company. Just as Nils mentioned your settings should be active almost instantly.

     

     

    Regards,

    Tom 

    • Dean_Gross's avatar
      Dean_Gross
      Silver Contributor

      What is the best way to determine the IP range that should be used?

      • Tom Janetscheck's avatar
        Tom Janetscheck
        Brass Contributor

        Hi Dean,

         

        you have to keep in mind that for your setting to work you'll have to set external IPs as trusted IPs for MFA. So for example when you access your resources from within your company's network you don't have to use MFA whereas you will need to authenticate via second factor when accessing from outside of your company. Just as Nils mentioned your settings should be active almost instantly.

         

         

        Regards,

        Tom 

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