Forum Discussion
Passwordless app notification not pushing into iOS notifications (app must be opened manually)
When switching to passwordless authentication, the Microsoft authenticator app does not generate a push notification in the iOS notification center. When I open the Microsoft authenticator app, the number matching prompt is displayed, so the sign-in works as expected, but I don't get a push notification from the app.
The strange thing is, when I disable the passwordless method, and fallback to password + push notification with number matching, then the Microsoft authenticator generates the push notification in the iOS notification center.
How could I troubleshoot that issue?
- Working with support on this at the moment
Kiril we also see the same problem on a couple of IOS but also Android devices. Not all user.
Have you find a solution already with support?
Thanks
- No, the problem still persist. The users just stopped using the passwordless authentication (so they enter their password), and then the notifications work.
- Re-applying the phone-sign in did not help? What if you reconfigure MFA completely for one user, then enable phone-sign in after that. Does that mitigate the issue?
No not for us. Did a reset of all settings https://aka.ms/sspr (also removed his current entries from the user account)
- Tried it multiple times, but it didn't work. But to be honest, I am not sure, whether I did the "Re-applying the phone-sign" and "reconfigure MFA completely" correctly. How would you exactly approach that?
- Use "Revoke multifactor authentication sessions" and "require re-register multi factor authentication" in Azure AD, on a particular users account (authentication methods).
I have a post on the onboarding of Passwordless (but this is based on Temporary Access Pass) it might help you here: https://simonhakansson.com/passwordless-authenticator-configuration-ddb0fa70d32f
Hi there - I've just replaced my iPhone, both were running iOS 18.1 and I've run into this issue... Having confirmed that accounts where Passwordless sign-in enabled were not getting notifications outside of the app, but those that were not did.
For whatever reason I wasn't able to import Authenticator backup data, so I've had to set all the accounts up from scratch in the app, so that's pretty clean.
I haven't found a way to work-around or fix this yet. Anyone else?
