Forum Discussion
Lost access to B2B organization after tenant migration
Hi. We recently migrated to a new tenant. Several users, including myself, have lost access to other organizations' Team(s) they were invited to. Our tenant name changed (and of course our onmicrosoft.com email addresses), but not our company email addresses. Using the original redemption email link does not work. I am assuming now that these are connected to the tenant and not just the email. How can we gain access to our external partners? (We are not all accessing the same company.)
I also assume the organization will have to reinvite people. But how would they go about doing that? Looking at our own Azure AD and external profiles, I do not see a way to resend an invitation.
TIA
(Edited to update title)
- If you remove the malfunctioning B2B users you will be able to re-invite these. Been looking into this during the day and from what I´ve found your "new" user is no longer the same user regardless of the email address.
https://docs.microsoft.com/en-us/azure/active-directory/b2b/tutorial-bulk-invite this page guides you and your partners on how to perform bulk invites rather than 1-by-1. LauraFW Recently ran in this situation too. Since your UPN is unique per tenant / per IDP, the Guest account cannot match your claim. In my case the B2B hosts were large companies without an easy solution to delete Guest accounts or request assistance from an AAD user admin to resend invites. Think of Microsoft-size companies.
The only solution I could think of is to create a mail alias and ask the owner(s) of the Teams to send a new invite. And remove the permissions for other account in Teams...
It would be a great idea to have a way to reset the Guest UPN and resend the redeem invite in a single action.Paul Slijkhuis That is an exceptional idea "Reset my guest account". We just had to go through this with Azure DevOps access after a migration and it is PAINFUL.
I am having a similar problem. I migrated o365 tenant single user with mailbox and Azure account. Cant find the Azure account. do you have a starting point and contacts with microsoft from your case?
