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Robert Woods's avatar
Robert Woods
Steel Contributor
Oct 06, 2018

Issues with Microsoft Authenticator not popping up Approval message

We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...
Access Management
Identity Management
  • Robert Woods's avatar
    Robert Woods
    Mar 16, 2022
    Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
AndyJP's avatar
AndyJP
Copper Contributor
Feb 07, 2023

Robert Woods Honestly, I am living in this nightmare from the last September, when I got a new corporate account and laptop. The Authhenticator in Windows requests to authenticate in the App, which IS NOT EXISTENT!

There are no devices registered in the account to authenticate at, except the only laptop I am using.

I installed the Authenticator App on my Android, added the corp. account manually, so the mobile appeared at myaccount.microsoft.com. But it still does not send me requests to authenticate.

And on every problem it tells: "Don't have an app? Do you want to authenticate the other way? Then authenticate the other way in your Authentocator app"

And no support! Our admin mailed the support dept. 3 times, they said they will contact, and NOTHING! Silence!

 

If I get my hands on the one who designed it, he will not survive, get my word.

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