Forum Discussion
Issues with Microsoft Authenticator not popping up Approval message
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...
- Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
Robert Woods I resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Finally, add the account again and turn authenticator backup back on again. I am now receiving notifications as expected and all approvals are working.
I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. For me it was not required to remove settings or the whole app to solve it.
