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Manoj_Singh's avatar
Manoj_Singh
Copper Contributor
Nov 13, 2019

Invitation redemption failed

We have started getting "Invitation redemption failed An error has occurred. Please retry again shortly." error for newly invited gmail users. 

 

This was working perfectly fine last week. We have raised ticket with Microsoft however they are still investigating. 

Can someone please assist here.

 

 

Thanks,

Manoj

 
 
Azure AD B2B
  • Alex Carlock's avatar
    Alex Carlock
    Iron Contributor
    Nov 14, 2019

    We're getting the same error.  Unfortunately for us we're setting this up for a client and just got to this phase of the project, so for us, it's never worked.  This is holding up the project for us.

    • Manoj_Singh's avatar
      Manoj_Singh
      Copper Contributor
      Nov 15, 2019

      Alex Carlock 

      I had raised critical ticket with Microsoft.They have found issue in ESTS and deploying in production on coming week Wednesday.

       

      Thanks,

      Manoj

      • Alex Carlock's avatar
        Alex Carlock
        Iron Contributor
        Nov 15, 2019

        Manoj_Singh Wow, that's great to hear that MSFT found an issue and is working fast to correct it.  I'm having this issue when adding a user with a gmail.com address to a SharePoint site (we do not have gmail federation enabled).  When I invite an aol.com address to the same site, I get an error that the account cannot be found.  I don't know why the experience is different or if this fix may help both cases.

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