Forum Discussion
mattlehrian
Dec 02, 2019Copper Contributor
Company Name Incorrect in Authenticator App
Hello - I've looked everywhere in the Azure AD Portal but can seem to find the source of my issue. My company has changed names several times due to mergers & acquisitions. Up to this point, eve...
Kelvin Papp
Brass Contributor
The default name is populated from the “Directory Name”, which can be set within the Azure AD portal under properties. It sounds from your post like you have located and set this correctly already.
My recollection is that this affects the configuration of new Authenticator registrations only. Users who have previously enrolled (or who have set a custom name within their Authenticator profile) will continue to see the old name as far as I am aware. I’d be happy to be proved wrong on this if anyone knows better!
Hope this helps!
Kelvin Papp
Dec 08, 2019Brass Contributor
FYI, I tested this with a demo tenant I have access to today... this works exactly as I detailed above. Directory Name in Azure AD properties determines the Authenticator entry name, but devices already configured will not update.
Editing the name of a registration in the Authenticator app allows you to clear a custom name. This will lead to the account inheriting the (new) name of the directory.
Editing the name of a registration in the Authenticator app allows you to clear a custom name. This will lead to the account inheriting the (new) name of the directory.