Forum Discussion
The new commerce platform documentation conflicts that caused extra charges
We are a Microsoft CSP and we have placed an order in December 2021 as one year annual commitment. At the time, we got charged for the whole order value which was fully paid upfront afterwards. By e...
AsherNierman
Microsoft
MicrosoftMaiada,
I'm Asher from the Microsoft Advanced Support for Partners team. I would like to try to assist and will send you a DM to learn more about the situation and active support cases.
Regarding the Legacy vs NCE billing differences, there were many announcements, webinars, and partner newsletter articles about this subject and separately regarding price changes. Some of these were in the public sites like the one you referenced, while others were in Partner Center, Partner.Microsoft.com, and detailed at events like Inspire. Regarding the price changes, I believe the price changes were announced mid 2021 but didn't take effect until March 1, 2022, 9 months or so later. There was also a period of time (3-6 months I believe), that the NCE monthly prices were the exact same monthly cost as the annual NCEs with monthly billing, instead of the monthly NCEs costing ~20% more, aiming to ease Partners and Customers into the transition.
I know this information can't change the situation you're in now but again I am happy to try to assist. Additionally, if you'd like, I can share a few links that would be good to review and bookmark to maintain a pulse on the Partner space and areas of importance based on your specific Partner needs.
Sending you a DM now.
Thanks,
Asher
aka.ms/asfp
I'm Asher from the Microsoft Advanced Support for Partners team. I would like to try to assist and will send you a DM to learn more about the situation and active support cases.
Regarding the Legacy vs NCE billing differences, there were many announcements, webinars, and partner newsletter articles about this subject and separately regarding price changes. Some of these were in the public sites like the one you referenced, while others were in Partner Center, Partner.Microsoft.com, and detailed at events like Inspire. Regarding the price changes, I believe the price changes were announced mid 2021 but didn't take effect until March 1, 2022, 9 months or so later. There was also a period of time (3-6 months I believe), that the NCE monthly prices were the exact same monthly cost as the annual NCEs with monthly billing, instead of the monthly NCEs costing ~20% more, aiming to ease Partners and Customers into the transition.
I know this information can't change the situation you're in now but again I am happy to try to assist. Additionally, if you'd like, I can share a few links that would be good to review and bookmark to maintain a pulse on the Partner space and areas of importance based on your specific Partner needs.
Sending you a DM now.
Thanks,
Asher
aka.ms/asfp
Hi Asher & Jill, thank you so much for your assistance, I've shared all the needed information in DM.
Counting on your support, this is much appreciated.
Counting on your support, this is much appreciated.