Forum Discussion

AlexanderHolmeset's avatar
AlexanderHolmeset
MVP
Apr 09, 2017
Solved

Unable to assign this license

When for example trying to remove the Skype for Business plan, i always get this error: Same with for example exchange, but for some reason there is no error when doing the same with Yammer. ...
admin
microsoft 365 admin center
office 365
  • VasilMichev's avatar
    VasilMichev
    Apr 10, 2017

    I think your problem is with the other SfB related services:

     

    [11:47:13][O365]# (Get-MsolAccountSku | ? {$_.AccountSkuId -eq "MOD789510:ENTERPRISEPREMIUM"}).ServiceStatus | ? {$_.ServicePlan.ServiceName -like "MCO*"}

    ServicePlan ProvisioningStatus
    ----------- ------------------
    MCOEV       Success
    MCOMEETADV  Success
    MCOSTANDARD Success

     

    So if you only disable MCOSTANDARD, you get the error. To disable it properly, you need to disable them all:

     


    [11:48:10][O365]# Set-MsolUserLicense -UserPrincipalName LidiaH@MOD789510.onmicrosoft.com -LicenseOptions $newplan
    [11:48:14][O365]# (Get-MsolUser -UserPrincipalName LidiaH@MOD789510.onmicrosoft.com).licenses.servicestatus

    ServicePlan                 ProvisioningStatus
    -----------                 ------------------
    Deskless                    Success

    LOCKBOX_ENTERPRISE          Success
    EXCHANGE_ANALYTICS          Success
    MCOEV                       Disabled
    MCOMEETADV                  Disabled
    MCOSTANDARD                 Disabled
    EXCHANGE_S_ENTERPRISE       Success
    SHAREPOINTENTERPRISE        PendingInput
    SHAREPOINTWAC               PendingInput

VasilMichev's avatar
VasilMichev
MVP
Apr 09, 2017

Looks OK to me, but havent run the actual code. I suspect the LicenseOptions variable is somehow broken. What happens if you flip the SfB service for that user by just running the relevant cmdlets outside of the script?

jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Apr 09, 2017
What sound strange to me is what you say about having to disable the lockbox service first in order to remove a EXO license for an existing user
  • AlexanderHolmeset's avatar
    AlexanderHolmeset
    MVP
    Apr 09, 2017

    Dvelve also had to be disabled to disable Exchange in the webportal.

    "To assign a lisens that contains Customer Lockboxm you must also assign one of the following services: Exchange Online"

    This was the message i got when trying to disable Exchange on a user.

    Starting to think this could be a bug?

    • VasilMichev's avatar
      VasilMichev
      MVP
      Apr 10, 2017

      I think your problem is with the other SfB related services:

       

      [11:47:13][O365]# (Get-MsolAccountSku | ? {$_.AccountSkuId -eq "MOD789510:ENTERPRISEPREMIUM"}).ServiceStatus | ? {$_.ServicePlan.ServiceName -like "MCO*"}

      ServicePlan ProvisioningStatus
      ----------- ------------------
      MCOEV       Success
      MCOMEETADV  Success
      MCOSTANDARD Success

       

      So if you only disable MCOSTANDARD, you get the error. To disable it properly, you need to disable them all:

       


      [11:48:10][O365]# Set-MsolUserLicense -UserPrincipalName LidiaH@MOD789510.onmicrosoft.com -LicenseOptions $newplan
      [11:48:14][O365]# (Get-MsolUser -UserPrincipalName LidiaH@MOD789510.onmicrosoft.com).licenses.servicestatus

      ServicePlan                 ProvisioningStatus
      -----------                 ------------------
      Deskless                    Success

      LOCKBOX_ENTERPRISE          Success
      EXCHANGE_ANALYTICS          Success
      MCOEV                       Disabled
      MCOMEETADV                  Disabled
      MCOSTANDARD                 Disabled
      EXCHANGE_S_ENTERPRISE       Success
      SHAREPOINTENTERPRISE        PendingInput
      SHAREPOINTWAC               PendingInput

      • AlexanderHolmeset's avatar
        AlexanderHolmeset
        MVP
        Apr 10, 2017

        Thanks, that did the trick.

        Found that these was needed to disable Exchange:

        "EXCHANGE_ANALYTICS","EXCHANGE_S_ENTERPRISE","LOCKBOX_ENTERPRISE"

         

        Found that these was needed to disable SharePoint:

        "SHAREPOINTENTERPRISE","SHAREPOINTWAC"

Resources