Forum Discussion
Sending OneDrive Files Externally is not working correctly
We send OneDrive file links to external partners. I setup a test account with F3 licensing which is what these users have. Sending from my test account to a Gmail account, the Gmail account receives the email, clicks the link and enters the email address and one time passcode.... no issues opening and downloading the files.
For other users, when they send, the link forces them to login into our tenant to download the file. The external user doesn't have a guest account in our tenant so they have an error. I don't understand why it's doing this for the other users and not my test account. All settings are the same for both users. Below are the default sharing settings in SharePoint admin. How can I fix this quickly? Thanks
"I have the same problem. I invited a guest user and gave them privileges, but it never works. External sharing with other users works, but this one with a Microsoft account cannot access the shared folder."
Sure, here's the corrected version:
I assume that the problem is that when you send a OneDrive file to external users, they can't access the folder. I had the same issue. What I did was click on "Share," then selected their email ID instead of sending a link.- Hi. Unfortunately, this didn’t fix it. The user clicks on the link and it pulls up our branded company login page. They are not a guest so they can’t login to access the file. On my tests, it asks for a one time passcode and there is no issue getting to the file. We need one time passcodes for this process as the majority of users we share with are not tenant guests.
